I ordered 2 bottles of Cali Breeze beard oil on 4/28. A few weeks passed with no word from Bearded Lads. I sent many emails and text messages inquiring on the status of the order, and only received 1 reply during this time stating they were understaffed and waiting for product/packaging to reach them; understandable. They said my order would be shipped out immediately and I would be refunded for the order due to lack of service. Another 2 weeks passed, again I reached out several times. Finally received the product on 6/06, 5 weeks after ordering it. I reached out again and received a reply that same day stating the refund would be issued by that evening; I still have not seen the refund.
The one redeeming factor is how nice the individual who replied to me was, and very apologetic. The downside was the lack of follow-up and sense of ownership, and the overall vast delay in/lack of customer service I experienced.
I ordered from Bearded Lads in April I had understood with the pandemic that the delivery may be delayed. However, I emailed multiple time to verify the status and to get more information on the product, I never received any response to any of my emails. I still have not yet received my products. I don’t have a review on the actual product because it says that it’s being delivered but when I check the tracking number it doesn’t even show any status updates. Doesn’t even show that it is on its way. I purchased two products separately, the other product hasn’t been shipped to me either.
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